SHIPPING & HANDLING
- Delivery Options and Details
- Shipping and handling charges
- U.S. Shipping
Delivery Options and Details
For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated.
Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. The No EGO fulfillment center is closed for the observance of major United States holidays. Orders placed on major holidays are processed and shipped on the next business day.
2012 holidays observed include:
Monday 28-May Memorial Day
Wednesday 4-Jul Independence Day
Monday 3-Sep Labor Day
Thursday 22-Nov Thanksgiving Day
Tuesday 25-Dec Christmas Day
Monday 31-Dec New Years Eve
Shipping and handling charges
Shipping and handling charges are assessed at checkout.
Shipping and handling charges are not refundable; charges include order processing, item selection, packaging and transportation of items.
GiftCards are shipped separately from merchandise items; there is no shipping & handling charge for GiftCards delivered via Standard Delivery.
We ship using FedEx , UPS and USPS Priority Mail.
Orders shipped via standard delivery typically arrive in 5-7 business days for the United States, selected Territories and P.O. boxes in Alaska and Hawaii.
Please allow up to 14 business days for shipments to A.P.O. and F.P.O. addresses.
U.S. Second Day/U.S. Overnight
Orders must be made before 4:00 p.m. EST to guarantee that your order is processed same day. For consumer protection, all orders are subject for review, including credit card authorization and verification. As a result on occasion there may be a slight delay in order processing; your patience is greatly appreciated. Expedited delivery methods are not available for PO Boxes or APO/FPO addresses.
RETURNS & EXCHANGES
- Return Policy
- U.S. Returns
- Gift Return / Exchange
No EGO accepts returns and exchanges made within 90 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging.
Merchandise purchased from NoEGOApparel.com may be returned by mail or to any No EGO store. Shipping and handling fees are not refundable. You will need to pay for return shipping, but No EGO will ship any exchanged merchandise free of charge. NoEGOApparel.com cannot handle returns or exchanges of purchases made in a No EGO store. All No EGO special occasion dresses are delivered with an attached dress tag. Please decide if you are completely satisfied with your dress before you remove this tag.
Exchange/Return to any No EGO store
Bring the invoice, the merchandise, and the credit card used for the purchase to any No EGO store. With a valid receipt merchandise returns will be refunded in the method of original payment within 90 days of purchase. A merchandise credit will be issued for returns accompanied by a gift receipt.
Exchange/Return by mail using the prepaid label for ease and convenience
Check one of the four boxes on the front of the invoice, Exchange; Refund; if this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Affix the prepaid return label provided. Drop your package in the U.S. mail. The cost of using the prepaid return label service is $6.99 and will be deducted from your refund. Refunds will be issued in the form of original payment.
Exchange/Return by mail on your own
If you prefer to return using the delivery service of your choice OR if a prepaid return label was not provided, please ship your return to the address below. Packages must be returned prepaid.
U.S. Returns Address
No EGO Returns Dept.
13112 Tamayo Dr
Check one of the four boxes on the front Exchange; Refund; if this was a gift: Refund Me; or Refund the Giver. Detach and include the return form, indicate a reason code and quantity for each item returned and note any reorder instructions. Retain order summary for your records. Refunds will be issued in the form of original payment.
Please call 1-512-541-1228 and our CAUSUMER team will assist you with return instructions. You may also e-mail us at [email protected]
If you have received a gift from NoEGOApparel.com that you would like to return or exchange by mail, please ensure that you check the proper box on the front of the invoice that came with the order. If you check ‘If this was a gift: Refund Me,’ a gift card will be sent to the original ship to address, or to a new address if specified along with the return. If you check the box ‘If this was a gift: Refund the Giver,’ the refund will be credited back to the original form of payment. If you fail to check either box on an order which has been designated as a gift, the refund will be credited back to the original form of payment.
If you have received a gift from NoEGOApparel.com that you would like to return to a No EGO store, simply bring the merchandise and the accompanying gift receipt to the store. You will receive a merchandise credit.